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221 Jackson Industrial Drive   
Ann Arbor, MI 48103   
ph: (800) 783-1998   fax: (734) 761-8977

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**NEW WEBSITE LAUNCHING SOON** 

 Please call us to place an order if you do not see your desired item. Some items will not be readily available in ecommerce store post launch but will be added as soon as possible. Dealers, you will have to make a new account for this system for your pricing to be available, please call if any issues arise during this launch period.

Frequently Asked Questions

1. How much will shipping and handling charges be?

  • Parcel charges will apply to all ground and air shipments based on total cost of order.
  • International orders cannot be placed on the website at this time, please contact us by email or phone for                   assistance with placing your international order.

 2. How can I pay for my order? Do you accept insurance?

  • You can pay with a credit card: Visa, Mastercard, Discover, and American Express accepted.
  • You can mail us a check or money order- email or call us for a quote first!
  • We do not bill insurance- please contact a Durable Medical Equipment dealer in your area as they can bill insurance and place the order on your behalf.
  • We are happy to help find a dealer in your area, just email or call us for assistance.

3. How do I get in touch with Danmar Products, Inc.?

     Please feel free to email to sales@danmarproducts.com, call us at 1-800-783-1998 M - Th from the       hours of 8:00 am to 4:30 pm, Eastern Standard Time, Fridays from 8:00 am to 3:30 pm EST, or fax anytime         734-761-8977. 

     **PLEASE NOTE: The office is closed daily from 12 - 12:30 pm (EST) M - F for lunch.**

4. How do I measure for a helmet?

Please see the Helmet Sizing Chart link on the homepage.

5. How can I adjust the size of the helmet for my client?

We have pads specifically designed to help with size adjustments- they are made of the same foam as our helmets so they are easy to clean and will not compress over time.

  • We have the Liner Cushion, item# 7635, that comes in 1/4" and 1/2" thickness to help reduce the circumference         of our helmets.  
  • The 1/2" Crown Pad, item# 7633, adjusts the fit and/or prevents the helmet from falling over the eyes.  
  • Our 1/4" Liner Pads are 3 x 3 1/2" vinyl-coated discs that can be used for fitting and sizing adjustment.  
  • They are also available in a kit, item# 7643.

6. Do products from Danmar have any latex in them?

No, they do not. They are composed of closed-cell polyvinyl foam and dipped in a vinyl coating. 

7. Can we mount a Face Guard or a Face Bar to a Soft Shell Helmet?

     No, they cannot. There must be a hard, stable surface in order to mount the bar or guard. The flexible surface of a Soft Shell Helmet would bend and not offer the same amount of protection.

8. How do I determine what style of helmet is appropriate? 

     Always seek a medical professional's advice and input.

9. How do I know when a Face Guard or Face Bar is necessary?

     Always seek a medical professional's advice and input.

10. How do I measure for a Head Support?

There are two measurements that are needed unless otherwise specified on that product's page:

  • "A", measure the neck circumference (round up to the nearest 1/2 inch).
  • "B", measure vertically between the top of the shoulder to the bottom the earlobe (round up to the nearest 1/2               inch and then subtract 1/2 inch to allow for clearance and head movement).
  • Match your measurements to the measurement chart provided in the "More Views" section on that product's                page.
  • We have Size Reducers to help adjust sizing, item#: 6821- see product page for details. 
  • You can also use our 7635 Liner Cushions to reduce circumference- see product page for details. They work        the same as they do with our helmets. 

11. How is the correct size for a Head Support determined when the measurements do not fall within the specs of the support?

Please call us at 1-800-783-1998 M -  Th from 8:00 am to 4:30 pm EST., and Fridays from 8:00am to 3:30 pm EST., to discuss the possibilities of a custom support.  A Customization fee will apply.

 12. What kind of head support can I get for an individual who has a trach?

We can custom make our head supports to accomodate a trach. Please call us for assistance with this.

13. How do I know which Trunk Support, #6610, #6611, or #6620, is the best?

After reading the product descriptions you will see that while they are all supportive the differences are made to accommodate each individual user's preferences.  For example, for some people, the Clear Chest Support is less obtrusive when going out into the community, while others may prefer colors to match their wheelchairs and express their personalities.

14. How do I determine the correct size for Swim Aids, especially if the swimmer is between the weights given?

Check out the information and catalog pictures carefully, as there are many factors to base your decision on.

  • Some of these include: height, level of ability, medical conditions,  therapeutic goals and spasticity/rigidity exhibited.
  • Consult with an Adapted Aquatic Professional who will be willing help in the selection process. 

15. What are my color choices?

Color options vary with each item; see color choices as they are listed with each product.

16. What Flotation Device do you recommend for my client who has a trachea tube?

  • We recommend that you consult your therapist for the most suitable flotation device before making a purchase.
  • We make custom body floats for this purpose- please call or email for details.

17. What is the return policy?

  • Unused standard line merchandise with NO PADS attached may be exchanged or refunded within 45 days from invoice date.
  • You must contact us to obtain a Return Authorization # prior to shipping back to us.
  • As a general rule, CUSTOM & MODIFIED ORDERS CANNOT BE EXCHANGED OR RETURNED. Please contact us by email or phone for possible alternative options.

18. I have registered as a dealer, so why am I only able to see the retail prices?

Please email or call us after you register at 1-800-783-1998 M - Th from 8:00 am to 4:30 pm EST., and 8:00 am to 3:30 pm EST on Fridays so that we can send you the dealer pricing.

19. How do I set up a dealer account?

Please email or call for a dealer application.

20. Where can I buy your products?

If you are unable to locate a dealer please email or call us at 1-800-783-1998 from 8:00 am to 4:30 pm M - Th and 8:00 am to 3:30 pm EST on Fridays so that we can assist you in finding a dealer in your area.

21. Which Swim Aids work the best?

Always seek the advice of a medical professional. There are many Adapted Aquatic Professionals who will help in the selection process.

22. What are strap options A, B, C for the chest supports?

  • Top Strapping: The strapping on the top or yoke of the chest supports are the same for all styles. Quick-Release buckles attach at both points, with straps attached.
  • Bottom Strapping Options-
  • A. Each side of strap wraps around the back of the chair and buckles (such as in a Tumble form Application).
  • B. The female ends of the two buckles are attached to the support, with one strap wrapping around the back of the chair. The male ends of the buckle then attach to the support at both sides.
  • C. THIS IS OUR STANDARD OPTION. Quick-Release buckles attach to adjustable pivot mounts at each side of the bottom of the chest support. Each buckle is attached to a short strap that mounts to the side or back of the chair.

23. Care & Maintenance of our products

  • Products should be washed regularly in warm soapy water and dried thoroughly prior to wearing.
  • Harsh chemical cleaners are NOT recommended for our vinyl coating.

24. Product Warranty

  • Our products are covered against defects in materials and/or workmanship for 90 days from invoice date.
  • Swim Equipment is covered for 1 year.
  • Please contact us by email or phone for assistance.

    Business Hours are:

     Monday- Thursday 8 - 4:30 pm. EST                                                                                                          Danmar Products, Inc.

     Fridays-  8 - 3:30 pm. EST                                                                                                                           221 Jackson Industrial Dr.

     Office closed from 12 - 12:30 pm (EST) for lunch                                                                                     Ann Arbor, MI 48103

                                                                                                                                        

 

 
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